Welcome to the Cake Decorators Q&A

0
asked May 25th 2014

Can’t get video

Since reporting my mummy problem a few minutes ago I now find I can’t get any videos to show up. I get the pink banner at the top of the page. I am using an ipad and safari.

1
accepted

I’m having problems playing a tutorial – I have sound but images are pixellated. Logging in took ages and the site appears to be running much more slowly today than yesterday.

0

Hello there! If you’re both still having problems with the video it will be better to contact the site’s technical wizard Andy here http://www.cakeflix.com/help-and-support
If you could give as much detail as possible about what you’re experiencing he will be able to resolve the problem faster.

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Thanks madeitwithlove!

If any members are still having trouble with the site get in touch on [email protected] and I’ll do my best to help out. The issue reported with the Mummy lesson is now resolved and any issues with speed are being looked at currently.

x

0

I’m having same problems I can’t get half the videos their just blank in the squares no pictures or anything I want the teddy bear video.

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Hi woodycakes

I’ve just viewed the tutorial and it’s working fine here for me. I’m viewing the site in firefox.
If you’re still experiencing problems have a look under technical help here http://www.cakeflix.com/help-and-support
Scroll down and click on the last article where you’ll see some guidelines to follow. Try the guidlines and if you still can’t get the tutorial to work please get in touch with [email protected] and explain to him in as much detail as you can about the problems you’re having.

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