Welcome to the Cake Decorators Q&A

cant watch videos on this site, is it that the site is slow?? its not my pc..i have a paid subscription just to watch “nothing”..thinking i want my money back….

Hi sherry1961

There is information and help available here http://www.cakeflix.com/help-and-support
Please scroll down to the last article under the heading technical support.
I watch the videos in firefox and have no problems with the speed. If you try all the given advice in the link and nothing works please contact [email protected] and give as much detail as possible about the problem which you are experiencing. Andy will be able to resolve the difficulties you are having with viewing.

thanks, but already have been working with Andy, but the loading problems are still here….

many of the videos won’t LOAD for me, it’s not my pc, as i can watch shoe and tank videos, issues is with site loading…i have a paid subscription and can’t watch the videos i really want and need, only can watch a few out of many…anyone else having problems?????

Hi sherryw1961

I think you need to contact Andy again. Since you posted with your problem I’ve been testing some of the tutorials and they seem to be fine with me in firefox. A few are slow in the past couple of days since the site has been worked on but all loading. I’ve had this problem before while viewing in HD.

Hi Sherry,

Thanks for letting us know about this. If anyone else if having trouble please drop us an email: [email protected]

Cheers