Welcome to the Cake Decorators Q&A

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asked June 3rd 2018

Video????

Hi there, I’ve been trying to watch the buttercream tutorial but just says ” Sorry we can’t play the video here because of privacy settings”

Anyone else having this problem? Xx

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Hi there, I’ve been trying to watch the buttercream tutorial but just says ” Sorry we can’t play the video here because of privacy settings”

Anyone else having this problem? Xx

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I have the same problem with 3 videos I have purchased. I haven’t watch them for a while, but when I came to look at one today I had exactly the same message. Help please. Thank you.

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I’m having exactly the same problem, I’ve watched a few videos today which were fine, now I can’t watch any!!!

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Same here, I have never had a problem before, I was watching some earlier today but I can’t now

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Hi all

For technical problems please contact the customer support team by emailing [email protected]
Please explain exactly as you have here so your problem can be addressed as quickly as possible.

Hope you guys are up and viewing your tutorials very soon xx 🙂

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Same problem, same message! I have email support. Hopefully this is a temporary error. I’m sure we’ll be soon up and running!

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Hi . I am having the same problem
It says that I can. It play this because of privacy issues

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I am having the same problem

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I having the same problem too – can’t seem to watch any of the tutorials!

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There was a problem last night when replacing a video that wasn’t working that affected the settings across the site. As an admin we have different settings so only became aware on checking this thread this morning.

Everything should be up and running again. Your page will need to refresh and perhaps cache cleared, but please contact us at [email protected] if you have any problems.

Sorry for the inconvenience this will have caused. David.

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Thank you David, all sorted now!! x

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Hello team,
I am making a cake for charity, so I will not be receiving any money. I have decorated for years. I am in the process of starting up as a business from home, but have not gone live. Can you tell me where I stand legally on this please?

Regards Sandra.

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