Welcome to the Cake Decorators Q&A

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asked February 15th 2016

video on new classes

my video keeps hesitating. Very aggravating. Have no trouble with Craftsy videos

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my video keeps hesitating. Very aggravating. Have no trouble with Craftsy videos

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Hi 5baker9

Sometimes this is due to slow internet. I have this problem in Craftsy videos! Please take a look at the advice given here:
https://designer-cakes.zendesk.com/hc/en-us/articles/203028341-What-do-I-do-if-I-can-t-get-the-video-to-play-

If the information in the support section still does not help, please contact a member of the support team in the given email. Hope this helps.

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This download requires me to pay for subscription to another company. This is not necessary on Craftsy and I don’t want to subscribe to an unknown program.
There must be a way to slow down the feed. This is first time I have used one of your tutorials and I cannot watch either one of them the way it is now.
Very dissappointed

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If the advice in the technical support section has not helped, please could you contact customer support who will resolve your problem. Use this form: https://designer-cakes.zendesk.com/hc/en-us/requests/new

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