Welcome to the Cake Decorators Q&A

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asked November 13th 2015

Why I can’t access my tutorials

I became a monthly member around Sept 2015 I was ill for a while and could not view my tutorials. I paid tru paid pal and every month they send your Payments but today I log in and they are asking me to become a member to have access to all the tutorials. Please can you explain to me why is this happening to me and how to fixed my payments are up to date so there is no reason for this to happen!

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I became a monthly member around Sept 2015 I was ill for a while and could not view my tutorials. I paid tru paid pal and every month they send your Payments but today I log in and they are asking me to become a member to have access to all the tutorials. Please can you explain to me why is this happening to me and how to fixed my payments are up to date so there is no reason for this to happen!

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Hi Marilyn

There is information in the help and support section which gives steps to follow when there is a problem with access to tutorials. Please have a look at the following link for guidance:
https://designer-cakes.zendesk.com/hc/en-us/articles/202960942-I-ve-paid-for-membership-but-I-can-t-seem-to-access-courses-
I’m sorry I can not be of further assistance and hope you are up and viewing very soon. Also hope you are feeling better from your illness.

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