Welcome to the Cake Decorators Q&A

hi anyone else having probs viewing tutorials on iPad all old ones are fine but since technical probs a couple of weeks ago not been able to view lessons overview play fine but press lessons tab screen is blank but if I press screen where lessons are normally it starts but I only have sound no picture any idea anyone please thanks

Hi SueMo

I watch all the lessons on my ipad (ipad2) as it seems to work better and faster than trying to watch them on my laptop.

I havent had any problems at all viewing the lessons. Sometimes when i have any problems just simply turning it off for then back on seems to resolve them. Have you tried this?

Hi SueMo ,
Sorry to hear you are having problems. I have made Paul Doffman our technical guy aware of this. He will be in touch soon.
Paula
Customer Support

Hi SueMo

Thanks for letting me know about this I’ve just been checking it out on my ipad2 and can not see any problems. Could you let me know exactly what courses you are having trouble with?

Do you have an Ipad1? Not that I would think that would make any difference they would be running the same browser.

Cheers

Paul Doffman

Customer Support

Hi thanks for taking the time to look into this I have the iPad 1 I can not see the peony tutorial the skate board or the hydrangea all the others are fine as I say you can watch the overview but when I hit the lessons tab the gose blank but if I touch the screen where a lesson should be I get sound but no picture it’s very odd look forward to hearing any ideas please thanks suez

Hi SueMo,

Firstly I’m really so to have not gotten back to you yet! I’ve had a busy few days. The 3   courses you mention are all ones that I have done since we have had a problem with the playlist embed code we used to use so they are all put into the page with out a playlist.

I’m not sure why this might course the problem you are describing. I have not been able to reproduce the issue with my ipad2.

There are a couple of things you might as well try though that would not do any harm. Is your ipad defiantly up to date? There are no pending app or system updates?

You could also try a different browser. If you go into the app store and search for either Dophin HD ( i like this browser on my ipad its got lots of cool features) or you could install chrome which has just been released for the ipad. You never know that might just fix it.

I’m going to have a proper go at trying to fix the more fundamental issue of the playlist embed code not working today so hopefully that will sort it for you anyway.

I’ll report back to you hopefully with some progress.

Kind regards

Paul Doffman

Customer Support

I’m having exactly the same problem and i am using the I pad 1. I could watch videos yesterday but not today. Any advice would be fab as I’m planning to make skate park cake ver soon !

I had the same problem last night with the beach tutorial the screen was blank but i had sound, this was on my laptop using internet explorer it also got to certain parts of the video & froze.

sorry don’t want to put a spanner in the works.

Hi Janec,

Sorry about the continued problems you are both having. I have been talking to our video hosting provider about these problems and hopfully we can get them sorted soon. I’m trying to come up with a work around to make sure you are not missing out in the mean time.

Could you take a look at the new course : http://www.cakeflix.com/online-cake-decorating-courses/beach-scene  and let me know if you can see and watch the videos that are now at the bottom of the 1tst tab “overview” You should see them below the 4 images of the cake.

Thanks for you continued feedback. I hope we can get this sorted for you both as soon as possible.

Kind regards

Paul Doffman

Customer Support

Hi BevO_O

Sorry i think you posted that right at the same time as my last response so I missed it.

Could you also try the new course and see if it works? You should probably try a different browser as well.  I’d recommend Firefox or Chrome.   With the videos freezing its normally a bandwidth problem either because of slow internet or a slow signal from your router. If you try at different times of day or in different rooms in your house this might make a difference.

Could you check you connection at www.speedtest.net at a time when you are having problems nd let me know the results ?

Kind regards

Paul Doffman

Customer Support

Hi Paul sorry not got back to you earlier been at work have tried the beach scene and it works fine using the boxes under the pictures thanks so much for this hope you will be able to sort the others out too once again thank you x

Hi Paul, it seems to be working properly tonight, don’t know what you have done but keep up the good work, love the tutorials & the site. x

Hi have made sure iPad is up to date and tried the dolphin browser and still have no picture just tried today’s tutorial beach scene and it is the same bit of a problem me thinks!!