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Welcome to the Cake Decorators Q&A

0
asked December 2nd 2012

Trouble viewing

Hi,is anybody else with pro membership having trouble viewing the courses? Some are fine and full length videos, others are just the first step video and some are just the free minute and a half long video. Been like this for a week now and I’m starting to feel disappointed and slightly ripped off. Any help greatly appreciated
Thanks 🙂

0

Hi,is anybody else with pro membership having trouble viewing the courses? Some are fine and full length videos, others are just the first step video and some are just the free minute and a half long video. Been like this for a week now and I’m starting to feel disappointed and slightly ripped off. Any help greatly appreciated
Thanks 🙂

1

Hi Nind81

If you contact [email protected] he will sort out the problem. Try also viewing in a different browser that sometimes helps. There is also a help section in contact tab at the top of this page.

1

Hi Nind81,

Matt here! I’m really sorry you’re having trouble viewing some of the videos, we weren’t aware of any problems with the Pro membership. We of course want to get this corrected straight away so that you can resume viewing the courses.

To help us resolve it quicker, could you give me an example of a lesson that you’re having problems with and I’ll take a look straight away. As ‘Maiditwithlove’ mentioned, my email address is [email protected] if you’d like to get in touch.

Regards,

Matt
Customer Support

1

What an absolute pro Matt is. Extremely quick response and very helpful advice. I am now viewing (and throroughly enjoying!!!) all of the courses! Thanks so much.