Welcome to the Cake Decorators Q&A

I have premium membership and I am unable to run any of the videos even those for free. I have had this problem for a while. Previously I had no problems at all. Can you help. There is no point me have the membership if I cannot access the videos

Hi…i had some trouble with the videos starting and stopping and not fast forwarding. I found if i made the video full screen it solved the problem.

Hi again i’m having trouble with the free videos now too! Haven’t tried the other tutorials yet.

Hi I have solved my problem now. I use avira antivirus and it was blocking trackers hence it would not allow video to play.
Check on your tool bar that trackers are not blocked

Videos not playing is usually something on the client’s device so to help us understand whay the problem is and to get everything back up and running please email our customer support (who are on 7 days a week) at:

[email protected] With the following information:

1. The device that you are watching the tutorials on (i.e. iPhone6, PC, Mac) ?
2. The browser you are using and version. This may help http://www.whatsmybrowser.org/ ?
3. Where are you? town and country please.
4. Your broadband speed? This may help http://www.speedtest.net/

Sorry for any inconvenience that you are experiencing.
Kind regards
David