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Welcome to the Cake Decorators Q&A

1
asked August 21st 2012

website Q&A page

This question is for the IT team.

Don’t know if you can change, but I am starting to get annoyed with the information at the top of the Q & A Page, can we “hide” it. Even when you click on a question it then shows up again and take up half of the screen. Therefore always have to scroll down the page.

I was also wondering if there is a way where we can see new answers to questions or mark as read like in an email, so you don’t have to keep looking over the older questions to see if any new answers are there.

I find it great that this page is here, as you can look through and get lots of information and just thought it could be tweeked a bit. Thanks,  Jackie

PS Hope this make sense.

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Hi Jackie,

Thanks for using the Q&A and thanks for your feedback.

We are a bit limited in the changes we can make to the Q&A as its a 3rd party plugin (this means we didn’t create it we just install it).

The way the Q&A works is to put the latest activity to the top of the Q&A so the question at the top will always be either the latest question asked or the latest question to be answered. This is why old ones keep popping up again at the top. There is the “recent questions” sidebar  widget that displays the most recent questions. This will always be a list of the latest questions asked regardless of activity on the questions. Would it be helpful if there was a separate page that showed a much larger list of recent questions? This would be quite easy to do.  I think it would be a really good idea to have a “recent answers” widget as well but unfortunately there isn’t one. I will pass this on idea on to the developers though 🙂 The mark as read idea is also a good one but would be a very large development I think and probably is not likely to be implemented any time soon but I could still pass the feedback on to the devs of the plugin.

Again thanks for using the Q&A enough to get annoyed by it ! 🙂 I hope you will continue to do so despite us not being able to address these issues. We will always try to improve the expeiance of all our members as much as we can and this plugin is developed by a really great team of people so it will improve over time but we don’t have direct control over the direction of that development.

Hope this helps a litle.

 

Cheers

 

Paul Doffman

Customer Support

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Thanks for your reply Paul.  If you could make the page bigger with the question, I think would be an improvement. Or just delete the info at the top once you have clicked on a question.

Cheers.

Jackie

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Hi Jackie,

Thanks for you feedback. I’ll put this info at the top in a little drop down toggle so it takes up a lot less room.

I’ll be having a bigger rethink in the future as we want to get a lot of help info about how to use the Q and A up so this will need a new page.

 

Cheers

Paul Doffman

Customer Support

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Paul thanks for this. It is much better. It is good to know that you act on feedback and that our comments are not ignored. Thankyou.

Jackie

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Hi Jackie,

No problem 🙂 thanks for the feedback we are always keen to hear what people think it really helps us to improve what we are doing.

Cheers

Paul Doffman

Customer Support

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